Privacy policy
Last updated: January 2026
1. Contact
Company: Innova Retail (ICED OUT)
Email: info@icedout.eu
Phone / WhatsApp: +31 6 3659 2877
2. Personal Data We Collect
We collect only the personal data necessary to process your orders and provide our services, such as:
- Name
- Email address
- Shipping and billing addresses
- Phone number
- Payment information (processed securely via our payment provider)
3. Purpose & Legal Basis
We use your personal data to:
- Process and deliver orders (contractual necessity)
- Respond to inquiries or complaints (legitimate interest)
- Fulfill legal obligations, such as tax reporting (legal requirement)
4. Data Sharing
We may share personal data with:
- Payment processors (to complete transactions)
- Shipping providers (to deliver orders)
- Authorities if required by law
We never sell or trade your personal data.
5. Data Retention
We retain personal data only as long as necessary to process orders and comply with legal obligations.
6. Security
We implement reasonable technical and organizational measures to protect your personal data.
7. Cookies
Our website uses cookies to improve your experience. You can manage or block cookies via your browser settings.
8. Children’s Privacy
We do not knowingly accept orders from children under 16 without parental consent. If we discover that an order has been placed by a child under 16 without consent, it will be cancelled and any personal data deleted.
9. Your Rights
You have the right to:
- Access, correct, or delete your data
- Restrict or object to processing
- Receive your data in a portable format
- Withdraw consent at any time
- Lodge a complaint with an EU supervisory authority
To exercise these rights, contact: info@icedout.eu
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here with the updated date.